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COVID-19 Update.What we're doing to keep you safe
LASALLE STATE BANK LOBBIES CLOSED BEGINNING MARCH 18, 2020
In an effort to help combat the spread of the COVID-19 virus within our community and to better protect our customers and employees, the lobbies of the LaSalle State Bank and Community Bank of Utica locations in LaSalle, Peru, and Utica will be closed to the general public beginning at the close of business on Tuesday, March 17, 2020, until further notice. The Bank encourages you to bank remotely using our mobile app, internet banking, our ATM machines, and our bank-by-phone system (815-223-8801) which are all available 24 hours a day, 7 days a week. Our drive-up windows in each of our three branches will remain open during regular business hours to handle your banking transactions.
Customers in need of services not available through these more remote means can request assistance by calling 815-223-8800 for the LaSalle branch, 815-223-8802 for the Peru branch, or 815-667-4232 for the Utica branch. If necessary, an appointment with a Customer Service Representative or Loan Officer can be scheduled to accomodate more complex banking transactions like account openings/closings and loan financing. For your own protection and the protection of bank employees, we ask that any requests for this level of service be limited to essential banking needs that cannot be handled by the remote banking methods described above.
The Bank will continue to monitor the frequent communications and guidance from the Centers for Disease Control (CDC) and the Illinois Department of Public Health (IDPH) regarding this topic, and we will respond swiftly to their recommendations. We will continue to put the well-being of our community above company profits while doing our best under current constraints to minimize the interruption to the services you are used to receiving. Your money remains safe, protected, and accessible at the Big, Strong, Friendly bank.
We apologize for any inconvenience the lobby closure creates, and we welcome you to contact us at 815-223-8800 or via email at firstname.lastname@example.org with any questions or concerns. Thank you for your patience and understanding. We wish you and your loved ones good health, and we thank you for banking with the LaSalle State Bank.
COVID-19 Update.What we're doing to keep you safe
To: All La Salle State Bank Customers
From: La Salle State Bank President, Jeff Ellis
Re: COVID-19 Coronavirus Response
Dear Valued Customer,
At the La Salle State Bank, we take the health and safety of our customers, our employees, and our community very seriously. As the coronavirus, COVID-19, continues to spread throughout the country, I would like to take this opportunity to inform you of the actions we are taking at the Bank to help limit the spread of this disease while minimizing the interruption to the valuable services we provide to you.
WHAT WE KNOW NOW As I am sure you know, the virus has been declared a Global Pandemic by the World Health Organization. In the opinion of experts in infectious disease and intensive care treatment, there is no limit to what should be done to slow the spread of the virus. With that understanding front of mind, the management team at the Bank is closely monitoring all communication from the federal government’s Centers for Disease Control (CDC) and the Illinois Department of Public Health (IDPH) regarding this topic, and we will respond swiftly to their recommendations. While recommended guidelines have been changing rapidly and will most certainly continue to do so, there has been no mandate yet issued by these experts to cease or drastically alter our normal banking operations at this time. Therefore, the Bank will remain open and continue to provide all normal services during our regular business hours.
BEST WAYS TO BANK SAFELY Although our operating hours have not changed, and we continue to provide our customers with uninterrupted service, I do ask that your trips to the Bank be judicious during this time of heightened sensitivity. Visits to any of our three branches should be limited to essential banking business only. Please be aware that most banking transactions can easily and conveniently be conducted remotely using the La Salle State Bank’s mobile app, internet banking, any one of our three ATM machines, or via the Bank’s telephone banking service (State Phone; 815-223-8801). These services are all available 24 hours a day and 7 days a week. Transactions can also be conducted through the Bank’s Customer Service Department by calling 815-223-8800 during normal business hours or via any one of our three drive-ups in LaSalle, Peru, and Utica during normal business hours. Please visit our website (eLSB.com) or give us a call to learn more about any of these options for minimal contact banking.
WHAT WE ARE DOING TO PROTECT YOU If a visit into one of our facilities is necessary, please know we have taken the following measures to ensure your health and wellness and that of our employees:
• Employees have been instructed to stay home and customers are asked to avoid coming into the Bank if they are ill, if they are showing any of the symptoms common to the COVID-19 virus, or if they have come into contact with anyone thought to be infected.
• Employees are well-versed in the necessary personal hygiene steps that should be taken to prevent the spread of COVID-19 including an increase in the frequency of hand washing / sanitizing and keeping work stations disinfected. Customers are asked to follow similar protocol. Hand sanitizer is available throughout our branch facilities.
• The Bank has enhanced the depth and frequency of cleaning in all of our branches with particular attention paid to high traffic areas, public gathering places, restrooms, and areas of frequent exchange between customers and employees.
• It is recommended that employees and customers attempt, as much as practical, to keep a minimum three-foot distance from one another.
ADDITIONAL INFORMATION Here is a link to additional information provided by the CDC regarding COVID-19 including some important facts about the virus, recommendations for your protection and treatment, and guidelines on how to help stop the spread of this disease. I hope you find this information helpful in your attempts to stay healthy.
I thank you for your cooperation and your understanding during this very unique and challenging time. Please be assured that the La Salle State Bank will continue to monitor this evolving situation, and we will keep your health and safety at the forefront of our decision making while working hard to provide you with continuity of service and accessibility. I wish you and your family good health and safety over the coming weeks and months. If you have any questions, please do not hesitate to contact me at 815-223-8800 or via email at email@example.com.
Jeffrey D. Ellis, President & CEO
Our Hours Are Changing.Please note our new hours
In an effort to streamline our banking services while continuing to provide you with the level of customer service you deserve, we have changed our hours of operation at two of our three locations. The change affects the drive-up hours at our LaSalle branch and both the lobby and drive-up hours at our Utica branch. The hours of operation for our Peru branch remain unchanged.
Click here to view the hours of operation at each of our three branches. We hope that you are not inconvenienced by any of these changes, and we remain confident you will continue to receive the excellent customer service to which you are accustomed from the dedicated staff at the LaSalle State Bank. Always remember, you can bank anytime, anywhere using the LaSalle State Bank mobile app and online banking. See below for more information on both of those products.
Thank you for banking with the LaSalle State Bank.
Online Banking.A new look & more to like
LaSalle State Bank’s internet banking platform got a fresh new look in 2019. Our internet banking product migrated to a new digital banking interface which allows our customers to experience a more modern look and feel across the bank’s entire digital banking system regardless of the device used for access. The look and functionality of our mobile app has gotten such positive reviews that we decided to more closely mirror our browser version of internet banking to our mobile app. We think this will provide you with a more consistent digital banking experience across both platforms. And we’ve added some additional functionality to internet banking that we think you’ll love.
What does this mean for you? If you’ve used the LaSalle State Bank Mobile App, the new look will be very familiar. If you haven’t, we think you will find the redesigned product more visually appealing and the functionality of the product easier to navigate. You’ll still access internet banking the same way, and your Logon ID and Password will remain the same. For a more detailed look at what you should expect from the new interface, check out this dummy platform (https://elsb.myebanking.net/#/demo) where you can test drive the new product using a fake user and accounts. You might also find this video overview (https://youtu.be/KydOPQ5P8m0) and this demonstration on money movement, transfers, and bill pay (https://youtu.be/Q3eKy9YVVI4) helpful.
If you are using accounting software or budgeting apps (Quick Books, Mint, etc), this change could impact your automatic logon functionality. If you experience issues logging after August 8th, please do not hesitate to contact one of our Customer Service Representatives at 815-223-8800.
Person-to-Person (P2P) functionality for money transfers will also be available via internet banking. Previously, this functionality was only available using the LSB mobile app. Now, you can make these transfers via internet banking as well. This is an incredibly convenient and secure way to send money to others. Give it a try. We think you’ll love it!
As with any change we make, we hope to improve your banking experience at LaSalle State Bank and offer you all the conveniences of banking digitally. But sometimes, you just can’t beat talking to a real, live person. If you need any assistance with this change to internet banking, or if there is anything else with which we can assist you, please give one of our very knowledgeable Customer Service Representatives a call at 815-223-8800.
Mobile Banking.Take LSB wherever you go
It’s always great to see you at the bank, but we know our customers sometimes find it more convenient to do their banking from home, or anywhere else for that matter. Our state-of-the-art mobile banking app allows you to take the bank with you wherever you go. With this app, you can enjoy the convenience of Mobile Check Deposit, as well as easily transfer funds, make loan payments, and check your balances in real time. The app is easy and free to download and even easier to use. We think you’ll love having the ability to do your banking on the fly from anywhere and at any time. It’s like having all the power of LSB in your back pocket.
For more information on how to download and use the LSB mobile banking app, give us a call and ask for one of our Personal Bankers in La Salle at 815-223-8800 or in Peru at 815-223-8802.
Kasasa.Interest, Refunds, and Rewards
The La Salle State Bank is pleased to be able to offer our customers the family of checking and savings accounts known as KASASA®. The accounts are all FREE and give you the choice between a checking account that pays a high rate of interest on deposits, a checking account that offers cash back on every day purchases, and a checking account that offer rewards on purchases from iTunes®, Amazon.com®, and Google Play™. ATM withdrawal fee refunds (nationwide!) are also offered on each of the KASASA checking accounts. Opening a KASASA checking account allows you to open a KASASA savings account which pays a healthy interest rate on deposits to that account as well.
Of course, as with seemingly all things in banking, you do have to meet some qualifications in order to receive the benefits of a KASASA account, but even if you don’t, the account will remain free and you can try to qualify again in the next Monthly Qualification Cycle. And qualifying is pretty easy. You’re probably already doing these basic banking activities each month anyway:
- Have at least 12 debit card purchases post and settle
- Be enrolled in and agree to receive e-Statements
- Be enrolled in and log into online banking at least once
There are a lot more details you should know before deciding which KASASA account is right for you. You can learn more by visiting this page of our website, or you can always call the bank and ask for one of our Personal Bankers to give you the full run down. Call our La Salle office at 815-223-8800, our Peru branch at 815-223-8802, or our Utica branch at 815-667-4232. We’d love to introduce you to the great benefits these accounts offer.